TomTom Incorporated Cardio

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The all new TomTom Multisport Cardio has a built-in Heart Rate Monitor so you get more out of every run.

Customer Reviews


The manufacturer commented on the review belowSee comments
57 of 59 people found the following review helpful
2.0 out of 5 stars
Intermittent Heart Rate and GPS, June 11, 2014
By 
jeff (Omaha, NE United States) – See all my reviews

Verified Purchase(What’s this?)
Check out the reviews on DCRainmakers site to see posts from others with similar complaints.

On six total runs, the heart rate monitor only worked twice. Heart rate monitoring was working up to the point I would start sweating…usually mile 2-3, at which point it would stop working. Sometimes it would come back when I repositioned/wiped the sweat away, but it usually didn’t. I really wanted this watch to work. The idea of not having to wear a chest HR strap is great, but this watch isn’t the answer. Perhaps a firmware/software update will be released to fix the HR problems, but until then, avoid this watch.

I contacted TomTom’s support page and got no response after two days. A watch that doesn’t work as advertised and a lack of support equals me returning this watch and going with another proven brand. Let me know when you work out the bugs because I really want this to work.

(And TomTom, don’t tell me it’s my fault. I’ve tried the inside of my wrist, the outside of my wrist (on both arms), over-tightening, under-tightening, multiple-repositioning of the watch and it still doesn’t work for an entire run).

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The manufacturer commented on this review(What’s this?)
Posted on

Jun 12, 2014 7:25:30 AM PDT

Hi Jeff, i apologize for the inconvenience. We would like to investigate this issue closely. Can you please reach out to us on inbox.reviews@tomtom.com so we can look into the case in detail? Thank you for the review.
 
 


14 of 14 people found the following review helpful
4.0 out of 5 stars
Super great watch–not so great web support, June 3, 2014
Verified Purchase(What’s this?)
So, I’m not going to bore you with the details that you can read so adeptly discussed by more amazing folk like dcrainmaker. If you want an indepth review of this badboy, go read his stuff.

In short…

The Pros:
Quick GPS acquisition time. I set it up, and while its thinking throw my earbuds on and start my podcast of choice. Its usually done by then, but if not, its done by the time my running belt is secured.
Heart rate data is consistent and relatively accurate. I have tested it to my own fingers to my neck. So high tech.
All the set ups you can do for intervals, laps, metrics, heartrate zones, etc etc etc are great and work well.
Seriously, its a great gps watch.

The Meh:
The watch is damn huge. My tiny wrists are dwarfed by its immensity. Its not uncomfortable though.

The Cons:
The tomtom "mysports" web application is crap. Between not being able to log in and it not always uploading correctly to strava…its an irritating situation. I often get the "your info doesn’t match our info" error, which prompts me to do a password reset, which also errors out. I then have to reset my watch, which miraculously fixes the entire problem. Of course, I lose all my training set ups and my connection to strava. Also, the mysports site is set up to link with mapmyrun, which is great, but I hate mapmyrun, so when I want to access my heart rate data, I need the mysports site, which isn’t always functioning correctly.

If they would fix the website, I’d 5 star this thing. *shakes fist*

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The manufacturer commented on the review belowSee comments
10 of 10 people found the following review helpful
5.0 out of 5 stars
Great Product, Pre-Ordered and used it for 2 weeks!, June 1, 2014
The Cardio Multi-sport works flawlessly. I only tested it while running for 90 minutes a few times and biking. I haven’t tested the swimming function. The watch connects with the iPhone and transfers all your data, which gets uploaded on the TomTom app and MapMyFitness App.

So far no problems of any kind.

Update July 24, 2014

After a full 2 months of daily use, the watch is really useful. I’m sure some people may lack some interactions with their favorite software, but for my daily 1-2 hour run and 1-2 hour bikeride, is perfect.

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The manufacturer commented on this review(What’s this?)
Posted on
Jul 23, 2014 7:57:13 AM PDT

Update: Version: 1.8.5
We are pleased to announce the latest software update for the watch which now allows Multi-Sport users to do a generic GPS activity through the Freestyle mode. Additionally, all users can now race any historical activity on MySports through the "Race This" Button.
We encourage you to update your watches on MySports Connect to get all the latest features and fixes.
 
 

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